2020 DEPOSIT AND CANCELLATION POLICIES
2020 Deposit and Cancellation Policies
At New Life Hiking Spa and Wellness Retreat, we know that calendars and travel planning can change and be stressful.
Therefore, we have made our programming very simple to accommodate your schedule. For any vacation: the 3-10 night getaway, the 11-20 night weight loss retreat, or the 21 night extended stay retreat, you may check in on any day that fits your schedule We do not have a specific start day on any program (unless it is a date-specific discounted stay). The 2020 Season will run May 14 – October 5, 2020.
We also take affordability into consideration. From the beginning in 1978 and continuing to this day, our mission has been to provide an affordable wellness retreat that is not out of reach. We are committed to keeping New Life Hiking Spa’s affordable pricing, but we can only do this if we adhere to our cancellation policies.
This commitment takes planning and preparation for your stay. Therefore, cancellations, reschedules, etc. can put an encumbrance on our programming and retreats. Below is a modest set of cancellation guidelines. We understand that anything can happen, but in order to keep our prices affordable to all and not put a strain on our program, we have to have a set of procedures for cancellations. We find ours to be the fairest set of cancellation guidelines in the wellness retreat industry.
Changes to reservation:
If a special promotion is used at booking and the reservation is changed at a later date, the room rate will be changed to the rate of the current special (if one is being offered) or the regular room rate (whichever applies).
$300 deposit for stays under 20 nights:
3 – 20 night retreats require a $300 deposit per person. The balance of your bill will be due at the end of your stay. For your convenience, your deposit is fully refundable, minus a $75 processing fee (per person) if cancellation is received more than 14 days prior to arrival. If for any reason, your travel plans need to change after the 14 day window, the $300 deposit is forfeited. In the event of an early checkout, your deposit is applied to the cancelled night(s).
$1000 deposit for 21 night retreats:
Twenty-one night retreats require a $1,000 deposit. $1,000 will be charged in the middle of your stay and the balance of your bill will be due at the end of your stay. For your convenience, your deposit is fully refundable, minus a $275 processing fee (per person) if cancellation is received more than 14 days prior to arrival. If for any reason, your travel plans need to change after the 14 day window, the $1,000 deposit is forfeited. In the event of an early checkout, your deposit is applied to the cancelled night(s)
Special prepaid promotions have different cancellation policy:
Any reservation that is booked for a pre-paid date specific special, there is no refund for a cancellation or early check out.
Changes to your reservation are not permitted on prepaid specials and prepayment for this special rate is non-refundable. However, pre-paid vacations may be used towards another vacation within the same season, booked at regular price. In case of cancellation, we urge all guests to insure your vacation with an independent travel insurance company in the event you need to cancel and are unable to re-book during the same season. A few options for travel insurance are:
We do not accept gift cards or coupons from any travel or spa related websites. The only way to book a stay at New Life Hiking Spa is directly with New Life Hiking Spa either on the website or by phone at 802-353-2954.
All transactions will be conducted on a secure server.